Health Guarantee All birds come with a 5-day restrict health guarantee. If the bird is not healthy, we will replace the bird or offer a full refund of the purchase price if we can prove that the bird was not healthy at the date of purchase. After a bird has left our house, the conditions are out of our control. There fore, we cannot offer bird guarantees after the 5-day time frame. Suppose your avian veterinarian examines health within the time frame allot and uncovers a health issue that is too expensive to treat or a problem that cannot be fixe and we cannot fix. In that case, we will exchange a bird of similar type or worth or even repurchase the bird. For this, you have to surrender the bird to me along with a written note from your vet describing the cause of the disease. The letter
What Our Health Guarantee Covers
Veterinary Health Check:
Every African Grey Parrot is thoroughly examine by a certified avian veterinarian before leaving our facility. The health check ensures your bird is free from visible illnesses, parasites, or other health concerns.
Initial Health Certificate:
We provide a signed health certificate from the veterinarian, confirming your parrot’s excellent health at the time of purchase.
Disease Testing:
To minimize risks, we screen our parrots for common avian diseases such as Psittacosis, PBFD (Psittacine Beak and Feather Disease), and Avian Polyomavirus. Only birds with negative test results are approve for sale.
Vaccinations (if applicable):
Depending on the region and health regulations, our parrots may receive relevant vaccinations to protect against diseases.
Birds Health Guarantee
Your parrot is guarantee until it reaches 12 months of age against hereditary defects that result in severe impairment or need for authorization. In such cases your parrot will be replace with a parrot of equal value as soon as availability permits and as long as we exist. This parrot will be provide only after production of medical verification of the hereditary. Defect or an autopsy report from a veterinarian and I will option of having my vet confirm defect. Shipping & handling & vet expenses will be the responsibility of the recipient/new owner.
CLARIFICATION OF HEREDITY DEFECT
Transmission of characteristics from parents to offspring by a code embodied in the genes and chromosomes. The tendency of an organism to develop in the likeness of its progenitors because of such transmission. An individual genetic inheritance transmit by biological heredity from parents or ancestors passed on by ones forebears (genes). Patellar Luxation may be the result of mishandling injury or increase weight gain therefore is not cover by this health guarantee.
I certify the parrot tohave had its first set of vaccinations. You are responsible for the remaining (2) sets of shots, plusannual boosters. As above this guarantee is for genetic hereditary defects. We are not responsible for any airborne or communicable diseases such as parvo coccidian, giardia, distemper,
Health Guarantee for African Grey Parrots:
As a responsible breeder, the health and well-being of our African Grey Parrots are our highest priorities. We understand that bringing a parrot into your home is a significant commitment, and we strive to ensure that each bird we raise is healthy happy and ready to thrive in its new environment. To demonstrate our dedication to their care and your peace of mind, we proudly offer a comprehensive health guarantee with every African Grey Parrot.
Guarantee
Unless otherwise stat all babies come with a 72 hour health guarantee. You are encourage to have the bird examined by avian veterinarian of your choice within 72 hours from the time of purchase to verify the good health of the bird. If during this 72 hour period the bird is found to have a condition which affects its health or well-being as determin by the examining avian veterinarian upon verification of this condition to us and upon return of the bird to us. We agree at our sole discretion, to either refund the entire purchase price to you or to supply you with another bird of the same species and age (as soon as one becomes available). Birds does not assume any liability for veterinary expenses you may incur.
Our Pets are Guaranteed
Choosing a new pet is an exciting prospect and one which will generally involve a lot of emotion. Given that most pets will join your family for around 15 years, it is important to think about the consequences of owning a pet and the type of pet you have in mind.
Kellyville Pets is proud to offer a 7 day health guarantee on freshwater fish, a 14 day health guarantee on small animals, aviary birds, insects & hermit crabs and a 90 day health guarantee on handraised birds (after a valid health check).
Health Guarantee
This reflects the high standards of animal husbandry we strive to maintain and the quality of breeders we deal with. This health guarantee is provided as part of our commitment to selling quality pets. It is our aim to educate our customers on responsible pet ownership to ensure the health and welfare for the life of the pet. Below are our specific guarantees.
Puppy and Kitten 14 day health guarantee
A 14 day Health Guarantee is given with your new pet, provided it is examined by a veterinarian within 72 hours of purchase (including weekends). If the veterinarian discovers your new pet has a health problem or a genetic disorder that was present at the time of purchase and that will significantly reduce your pet’s life expectancy, we will gladly refund or exchange your pet subject to availability. We will require written confirmation from the veterinarian as to your pet’s problem.
Small Animal and Reptile 14 day health guarantee
Kellyville Pets is proud to offer a 14 day health guarantee on small animals, reptiles, aviary birds, insects & hermit crabs. This reflects the high standards of animal husbandry we strive to maintain and the quality of breeders we deal with. This health guarantee is provided as part of our commitment to selling quality pets. We aim to educate our customers on responsible pet ownership to ensure the health for the life of the pet.
Fish 7 day health guarantee
This health policy is design to cover the critical period of introduction for your new fish.
What do I do if I lose any of my new fish?
All freshwater fish are cover by a 7 day health policy. Just follow these simple steps:
• Return any fish that have perished in a sealed plastic bag or sealed container within 48 hours of dying
• Bring a ½ cup water sample from your aquarium in a separate container or bottle
• Bring in your water results for ph, Ammonia & Nitrite to cross reference with our results.
• Provide proof of purchase
We will test your aquarium water and if all levels are deem correct for the specific fish, a voucher will be issue for the full price of the fish. Vouchers are valid for 30 days from issue.
Bird 90 day health guarantee
A 90 day health guarantee is given with your new pet bird. This guarantee is void if your pet bird is not vet check by one of our approve veterinarians within the 72hrs of purchase (including weekends and public holidays). If the veterinarian discovers your new pet bird has a health problem or a genetic condition that was present at the time of purchase and that will significantly reduce the bird’s life expectancy, we will gladly exchange or refund the purchase price of the bird. We will require written confirmation from the avian veterinarian as to the animal’s problem or genetic disorder. Kellyville Pets is only liable for the original . Our pet birds are sold as pets only. This guarantee does not cover bird temperament or behavioural or psychological problems.
Health Guarantee Conditions:
1. Guarantee is limit to the purchase price of the pet.
2. Pet must be return to Kellyville Pets or contact made with Kellyville Pets in the event purchaser believes it to be unwell.
3. Kellyville Pets will offer either an exchange or refund if it is deem the pet was unwell at the time of purchase.
4. Kellyville Pets will not pay vet bills. All vet bills are the responsibility of whoever decides to take the animal to the vet.
5. The guarantee does not cover events, circumstances or environmental factors that occur after purchase that are out of the control of and/or not the fault of Kellyville Pets.
6. Pet must be returned to Kellyville Pets within 14 days of purchase, with receipt and this guarantee form to
.Cooling off period
Refunds and Costs*
If you return your pet within the first 3 days, we will refund you 70% of the price paid.
If you return the pet between 4 to 7 days after purchase, we will refund 50% of the price paid.
This is so we can ensure the best outcome for the pet you our valued customer and cover
our costs both internally and externally such as additional vet checks, etc